Posts

Featured Post - A Design Debacle so Bad I Must Highlight it

Dischem DeliverD - The Worst Online Shopping System I Have Ever Come Across

Today I need to emphasize just how bas a user experience Dischem offers through its delivery on demand online shopping service called DeliverD. In contrast to their main online shopping offering, DeliverD is supposed to bring the convenience of "delivery within 60 minutes in selected areas", according to Dischem's web page for DeliverD . I have checked time and again that DeliverD and Dischem Online Shopping have my correct address and delivery instructions. They do, but the first hint of bad design is that they have a separate customer profile for each service, so I have to check my address and other details in two places. I cannot at all fathom why they need this instead of one shared customer profile for all of Dischem's online services. The worst is still to come. Every single time I have used DeliverD, I have had a phone call from the delivery driver asking for my complex name and unit number. That's why I have checked my address on both damned services so m